Exchange & Return Policy

Customer Satisfaction Guarantee

At Elite Caps, customer satisfaction is our highest priority. We aim to provide a seamless and reliable shopping experience. Our exchange and return policies are designed to ensure transparency, convenience, and exceptional service.

Exchange & Return Guidelines

1. Notification

To initiate an exchange or return, please contact us via WhatsApp at +(92) 314-0011795.

2. Return Process

• Send the unused item(s) to the return address provided by our team.

• Once we receive your parcel and verify the condition of the item(s), we will process your refund through Bank Account, JazzCash, or EasyPaisa.

3. Exceptions

• Items purchased at a discounted or sale price are not eligible for exchange or return.

• Shipping charges are non-refundable under all circumstances.

4. Exchange Procedure

• After receiving and inspecting your return parcel, we will promptly dispatch the exchange item(s) to the address you provided.