FAQs

How Can We Help You?

1. What forms of payment do you accept?

We accept the following payment methods:

  • Cash on Delivery (COD)

  • Bank Transfer

  • JazzCash / Easypaisa

2. How can I be sure of the size?

Each product page includes:

  • A detailed product description

  • A size chart displayed beside the product

Please check both before placing your order.

3. What if I receive a damaged or incorrect order?

If you receive a defective, damaged, or incorrect item:

  • Contact us immediately via Email/WhatsApp

  • Share images of the issue with your order number

Email: theelitecaps@gmail.com
Phone/WhatsApp: (+92) 314-0011795

4. What is your return & exchange policy?

We offer a No Questions Asked Return & Exchange Policy.

To be eligible:

  • Notify us within 24 hours of receiving your order.

  • Return the item within 5–7 days.

Reasons accepted:

  • Size does not fit

  • You simply wish to return/exchange

  • Product is damaged, faulty, or incorrect

Contact:
Email: theelitecaps@gmail.com
WhatsApp: (+92) 314-0011795

5. Do you accept returns on discounted items?

Yes, all discounted items are eligible for return or exchange.

6. Do you offer refunds?

Refunds are available only for defective or damaged items.
Once the item is returned and approved, refunds are processed via:

  • Bank Transfer

  • Discount Coupon

7. Where are you based?

Elite Caps is a premium luxury caps and hats online store based in Pakistan.

8. Are your products imported?

Yes, all of our products are completely imported.

9. Are your products environmentally friendly?

Yes, all products are safe for the environment, and sustainability is one of our key priorities.

10. Do you ship across Pakistan?

Yes, we offer nationwide shipping anywhere in Pakistan.

11. Do you ship internationally?

No, we currently do not offer international shipping.

12. What is the standard delivery time?

  • Delivery time: 3–6 working days

  • Orders are processed within 24 hours

  • Delivery may vary based on stock availability and payment verification

13. Do you accept wholesale orders?

No, we currently do not offer wholesale.

14. Can I track my order?

Yes. After dispatch, you’ll receive a Tracking ID via Email/SMS.
You can also log in to your account to check your order status.

15. Can I change or cancel my order after placing it?

  • Once an order is processed or shipped, it cannot be modified.

  • To cancel an order, please contact us:

Email: theelitecaps@gmail.com
Phone/WhatsApp: (+92) 314-0011795